Frequently Asked Questions
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You will be notified by email once your order is ready. You can pick up your order at our studio located at 5333 Ave. Casgrain, Montreal, Quebec. To ensure someone is available when you arrive, please schedule a pickup time through our booking link before coming to the studio.
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All of our items are unique, one-of-a-kind pieces made from upcycled materials. Once an item or textile is sold out, it’s gone for good. Because of this, restocks vary and exact timelines aren’t always available. We recommend signing up for our newsletter or following us on social media (@atelier.galaxia) to stay up to date on upcoming drops and new releases.
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I am happy to help if something isn’t quite right. Please reach out to ateliergalaxia@protonmail.com if you wish to request an exchange or return if it meets the conditions outlined below:
Return requests must be made within 30 days of delivery.
Shipping costs for returns are the responsibility of the customer for any items eligible for return.
For orders made by customers outside of Montréal, returns must be sent by mail with tracking to ensure safe delivery. The tracking number
If it’s easier, we’re happy to email you a return shipping label (the cost will be deducted from your refund).
In-person return requests are welcome, after your return request is approved, you may come to the studio in person in Montreal (5333 Ave. Casgrain, Montreal, QC)
Items must be returned in their original condition and packaging.
Custom & Personalized Orders
Because custom pieces are made just for you, custom or personalized orders are final sale and cannot be returned, exchanged, or refunded.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please reach out to me as soon as possible with photos so we can make it right. Please send an email to ateliergalaxia@protonmail.com.
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Each of our items is handmade with care and packaged safely before shipping.
I currently ship to addresses in Canada and United States. If you wish to place an International Order, please reach out to ateliergalaxia@protonmail.com to place your order.
Shipping costs are calculated at checkout and are paid by the customer unless otherwise noted.
Because my pieces are handmade, processing and delivery times may vary slightly. I always do my best to get your order to you as quickly as possible!
For Custom orders - please expect at least 7-10 business days before your order is shipped out. -